Survey — HHK

Your Customer Service Experience?

With your help, we create impact to the servicing industry

What was your worest customer experience moment?

In general, how would you rate your customer experience in Hong Kong?

Rating from 1 to 10 (1=highly undesirable, 10=highly desirable)

What was your best customer experience moment?

How was your customer experience in the field of insurance?

Rating from 1 to 10 (1=highly undesirable, 10=highly desirable)

(Insurance) Can you name one good and bad example from your previous experience?

(Insurance) Which of the following factor(s) may affect your customer experience?

Lack of options

Agent no longer able to provide service (e.g. relocation of agent, resignation, retirement)

Quality of customer service drop (e.g. occupied by other accumulated clients over the years, focus on yearly sales quote)

Sense of pressure/guilt from agent

Unprofessionalism (multiple employment，only focus on certain products)

Which of the following insurance do you currently have?

1)Medical 2)Home 3)Maid 4)Accident 5)Motor 6)Commercial 7)Pet 8)Travel 9)Death 10)Critical Illness 11) Other

Looking forward to get in touch with you soon

Client Info.

First Name

Last Name

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